- Home
- A-Z Manufacturer / Supplier Listings
- Articles
- Case Studies
- White Papers / Guides
- Market Research
- Executive Interviews
- Advertise on this Site
- Ask an Expert
- Contact Us
Market Research
Less than one in 12 people feel valued as customers says YouGov survey
06/11/2009
The UK research, commissioned by Jacada, also reveals that 63% of customers using online facilities and 48% having contact by phone have given up without having their problems solved
View Now
UC delivers strong ROI says Aberdeen Group
06/11/2009
79% of top performers achieved a break-even return on their UC investment within the first 12 months says report
View Now
A third of ICT businesses in the Heart of England still invest in R&D during the recession
21/07/2009
Despite the majority of ICT businesses in the West Midlands region employing fewer than ten people, almost 500 businesses in the region are engaging in research and development, according to a survey by the West Midlands ICT cluster
View Now
73 percent of networking devices have known security vulnerabilities that expose businesses to attack claims survey
25/03/2009
Dimension Data report also finds that organisations are opening themselves up to operational downtime due to poor network management and basic security vulnerability oversights View Now
Unified Communications improves customer satisfaction says 85 percent of interviewees in European business survey
25/03/2009
270 public and private sector organisations across France, Germany, Italy, the Netherlands, Spain and the United Kingdom took part in Aspect-sponsored research.
View Now
UK organisations advocate managed UC solutions claims survey
12/03/2009
According to Siemens Enterprise Communications' survey, 56 per cent of UK organisations advocate a managed service when introducing unified communications
View Now
European businesses are slow adopters of video conferencing claims survey
12/03/2009
Research from Easynet Global Services reveals that two-thirds of European businesses have not considered or trialled video conferencing
View Now
Video Telepresence will replace 2.1 million airline seats per year by 2012 predicts Gartner
22/02/2009
Change will lose the travel industry an estimated 3.5 billion US dollars annually
View Now
International payment specialist slashes telecoms costs by 40 percent with unified comms
22/02/2009
Payvision deploys a comprehensive communications solution incorporating Microsoft Office Communication Server 2007, Office Communicator with Microsoft Exchange Server 2007, Microsoft Exchange Unified Messaging, a Nortel IP Private Branch Exchange (PBX) and Tanjay Microsoft presence-enabled phones
View Now
Lack of understanding of business benefits holding back UC deployment
18/01/2009
Research from Dimension Data reveals that a lack of understanding of business benefits, cost and the groundwork involved are the three main barriers to UC adoption
View Now
Worldwide sales of corded PBXs/IP PBXs flat in Q3 2008
18/01/2009
Just under 16 million extensions were supplied to the market, with declines in North America and Europe offsetting growth in other markets claims MZA
View Now
Give your views on Unified Communications and enter a draw to win a Wii
03/12/2008
Unified Communications is the buzzword of the day but how will it impact European contact centres and what does it really mean for us – today and in the future? View Now
Contact centres not measuring performance the way board level execs need
29/11/2008
A new survey by Genesys UK highlights how contact centres can play a significant role in defining business strategy by providing the right metrics
View Now
One in five public sector organisations not measuring network performance
21/11/2008
This is despite the fact that 20 per cent of public sector organisations experienced a failure of critical business applications in the previous week, compared with only 3 per cent in the manufacturing sector
View Now
Poor network performance costs UK businesses over 500 million pounds a year
10/09/2008
UK IT users losing over three days productivity per year due to network delays claims Dimension Data research View Now
Web meeting usage booming under fuel and travel cost pressures
09/09/2008
Netviewer claims a 40 per cent year-on-year increase in usage of its online web meeting tools in the first seven months of 2008
View Now
Brits spending more time using communications services than ever before says Ofcom
07/09/2008
Communications report claims Brits spending 7 hours and 9 minutes a day using communications services (including watching television, surfing the net, using mobiles, talking on a landline phone and listening to the radio), up by 6 minutes from 2002
View Now
65 percent of UK households now have Internet access
06/09/2008
16.5 million UK households have Internet access, an increase of 1.2 million households in the last year, according to the Office for National Statistics (ONS)
View Now
40 per cent of British consumers unaware their private emails are scanned for keywords linked to targeted advertising
02/09/2008
33 per cent of Britons surveyed believed that users should be able to opt out of such scanning; 18 per cent were not bothered by the practice; 2 per cent believed that the practice was in their best interest
View Now
Phone downtime costs UK companies over 14,000 pounds a day
18/08/2008
Research also reveals 60% of UK workers aren’t aware of any disaster recovery plan to deal with phone disruption View Now
Unified comms key to growth says 62 per cent of IT managers
25/07/2008
Businesses unifying their communications have cut costs by 10 per cent and boosted customer satisfaction by 21 per cent according to a new Dimension Data study
View Now
30.9m IP telephony lines shipped in 2007 says IDC
18/07/2008
Cisco, Avaya, Nortel, and Siemens were the leading four vendors in the 2007 worldwide IP PBX market based on end-user revenues claims report
View Now
Unified communications and IP contact centre markets grew 22 per cent in 2007 claims report
18/07/2008
Infonetics Research report claims Unified Comms segment grew 20% in 2007, following a 19% increase in 2006
View Now
28 per cent of broadband users are not happy with the speed of their broadband service
12/07/2008
According to uSwitch.com research, seven million broadband customers in the UK can only receive speeds of up to 6Mb/sec
View Now
71 per cent of software developers using Open Source
29/05/2008
The study conducted by analysts IDC also revealed that 54 per cent of those surveyed had Open Source Software (OSS) in production at their organisation.
View Now
Flexible working is key to recruiting and retaining the best people say IT professionals
12/05/2008
But only 51 per cent surveyed think that their current IT infrastructure adequately supports flexible working claims research from IT service provider 2e2
View Now
Interop survey indicates strong interest in virtualisation
05/05/2008
38 percent of respondents identified Virtualisation as the emerging technology representing their greatest challenge, 24 per cent stated Unified Communications, and 14 percent MPLS
View Now
Ongoing SS7 support is vital to telcos claims survey
05/05/2008
A survey from performance signalling infrastructure specialist Adax Europe reveals that 72 percent of telco vendors haven’t phased out their SS7 infrastructure
View Now
30 percent of all Skype calls now involve video
09/04/2008
Skype research also found that more than 50 per cent of companies plan to increase the integration of conference-calling and video-conferencing technologies into their businesses in next 12 months
View Now
Over 30 per cent of UK call centres don't plan outbound activities says research
31/03/2008
In addition, seven per cent are unable to quantify outbound workload, finds a study conducted by the Professional Planning Forum
View Now
Email is the UK's worst channel for customer service claims Transversal
23/03/2008
Slow, poor quality email responses are failing UK customers claims research - and the problem is getting worse
View Now
Over 50 per cent of unified comms deployments will be multi vendor
12/03/2008
Psytechnics study reveals growing need for multi vendor voice performance management solutions to ensure optimal end user experience
View Now
Hosted contact centre market maturing says Frost and Sullivan
07/03/2008
According to the report, revenues at hosting firms reached €277.9 million (£208 million) in 2007 and are predicted to approach a potential €1.45 billion by 2014
View Now
UK organisations confused by Unified Communications says Teleware survey
03/03/2008
Independent survey confirms IP telephony growing but reveals enterprises struggling with UC strategies
View Now
UK IT market grew 4.7% in 2007 says GfK IT Barometer Report
20/02/2008
Growth driven by consumer demand for mobile devices says report's author
View Now
89% of outsourcing agreements are providing more than a 25% ROI says Deloitte
20/02/2008
Savings and access to skills are main two reasons why companies outsource says 2008 Outsourcing Report
View Now
More mobile calls than fixed line calls in Western Europe by mid year claims Analysys
17/02/2008
Analysys Research’s Telecoms Market Matrix shows that the proportion of call minutes made from mobiles has increased by 1.4 percentage points each quarter over the last year
View Now
121 million residential broadband connections in Western Europe by 2012 says Infocom
17/02/2008
InfoCom estimates that 73% of these residential broadband connections will also support a VoIP subscription meaning 87.8 million VoIP subscriptions, a household penetration of 50%
View Now
Over half of UK businesses now use IP Telephony claims survey
01/02/2008
88.2% of UK businesses that have implemented VoIP are happy with the deployment claims research from Extreme Networks and Data Integration View Now
Customer-centric service is top local authority goal claims Macfarlane research
28/01/2008
UK local authority contact centres rate the Overall Quality of Service they provide at 7.6 out of 10
View Now
Video will be just Nice to Have in 2008 claims top analyst
17/01/2008
Zeus Kerravala, vice president for enterprise infrastructure, Yankee Group gives VoIP News his market predictions for 2008
View Now
Number of UK home based contact centre agents set to treble
11/01/2008
Call centre staffing company Sensée claims numbers of active UK home-based agents will grow from 1,200 currently to 4000 by the end of 2008
View Now
92 percent of UK businesses wary of installing wireless IP telephony says report
23/11/2007
Survey of more than 100 IT and telecoms managers, conducted by the SAS Group, reveals a lack of in-house skills to support VoIP technology
View Now
Over 30 per cent of French fixed-line telephony traffic now VoIP
07/11/2007
In Q2 2007, 22 per cent of the country's fixed phone lines were regularly and routinely used for VoIP traffic says Arcep, the French telecoms regulator
View Now
Unnecessary mobile costs hit British businesses
16/10/2007
Research conducted in September 2007 by Inclarity, in conjunction with YouGov, reveals that 31 per cent of employees make work-related calls from their mobiles when in the office more than two or three times a week
View Now
Contact centre Empathy and Advocacy standards are falling according to new UK consumer research
28/09/2007
Aspect Contact Center Satisfaction Index – Europe 2007 study reveals falling levels of customer satisfaction, with UK consumers rating agents’ Empathy and Advocacy skills 7 percent lower than in 2006
View Now
Organisations neglecting security of WiFi networks, VoIP and USB devices says survey
27/09/2007
The NCC Benchmark of IT Strategy 2007 reveals that 40% of respondents have only partially secured their wireless networks, or not secured them at all - and that only 15% of respondents have implemented VoIP security
View Now
Mobile calls will soar to 70 per cent of contact centre telephony costs by mid-2008
27/09/2007
Research conducted by ContactBabel for Affiniti claims that almost 70 per cent of contact centres’ outbound calling costs will be the result of calls to mobiles by mid-2008
View Now
VoIP Centrex fails to deliver promise for small business says survey
07/09/2007
illume consulting's latest Quarterly survey of 25 UK providers reveals 154,000 VoIP Centrex users in the UK
View Now
Poor QoS management undermining IP telephony
11/08/2007
SAS Group warns that not enough organisations deploying IP telephony have the in-house resources or experience to maintain QoS as their networks evolve
View Now
Worldwide unified communications market reached $363 million in 2006 says Infonetics
13/07/2007
New report 'Unified Communications and IP Contact Center Market Outlook' claims growth in UC and IP contact centre markets is outpacing that of the IP PBX market
View Now
Two thirds of large UK businesses using IP telephony says survey
18/06/2007
Nine out of ten network managers have no idea that managing voice is far more complex than managing other IP applications such as email and internet says Psytechnics survey
View Now
45 per cent of UK organisations use IP telephony to manage calls claims survey
18/06/2007
92 per cent of IT managers interviewed as part of ShoreTel's Anywhere Office Survey work in organisations where employees work away from the office for part of the working week; with a third regarding IP telephony to be among the most useful applications their enterprises employ
View Now
Mitel identifies top caller frustrations
05/06/2007
80% of customers calling retailers claim that "not knowing where they are in queue" is their biggest frustration. This is followed by "being directed to a foreign call centre" (74%) and "not knowing how much they will be charged for the call" (68%) according to Mitel research
View Now
UK businesses waste more than 20 hours a month on IT problems
25/05/2007
A BT Business survey reveals that many UK businesses are wasting more than 20 hours a month on frustrating IT issues and are spending up to £5,000 a year trying to fix them View Now
How hard are your home workers working?
23/04/2007
New research* from Mitel claims that 21% of managers hear “I’m taking it easy today" when workers say "I'm working from home today"; 37% feel that if allowed to work from home, staff will use working hours to carry out personal activities (such as taking a longer lunch); and 30% believe that employees will use the time to arrange their social life
View Now
Over half of UK adults have broadband at home
03/04/2007
Ofcom's Digital Progress Report on the broadband market looks at levels of take-up, usage and the types of services available in the broadband market
View Now
MZA reports strong growth in IP-PBX sales
09/03/2007
Almost 100% of ‘PBXs with more than 100 extensions’ shipped in the UK in Q4 2006 were either IP-enabled or IP-capable according to the latest research from MZA View Now
What annoys you most about phone systems?
12/02/2007
120 SMEs were asked what annoyed them most about their phone systems. Find out what they said
View Now
Cost reduction is main reason for implementing VoIP says survey
12/02/2007
ShoreTel's survey of 150 network and IT managers showed that for 70% of interviewees, cost reduction was the main reason for implementing VoIP - whilst more than a third are still put off by the perceived high cost of upgrades and implementation
View Now
Transition from fixed to mobile comms accelerating says Analysys
08/02/2007
More than half of all voice traffic in Western Europe could originate from mobile phones by the end of 2008 according to a new Analysys report "Fixed-Mobile Substitution in Western Europe: causes and effects"
View Now
Public sector cautious on IP telephony
12/12/2006
42% of public sector ICT managers believe they will not complete the migration from legacy PBXs to IP telephony for 3-5 years View Now
Businesses will waste billions on unnecessary IP phones says Gartner
01/10/2006
During the next five years (i.e. until 2010), Gartner estimates that businesses worldwide will buy more than 150 million IP phones, spending $20.3 billion. In EMEA, they will buy more than 50 million IP phones. Yet the company believes that in 75 percent of cases, companies will spend at least $150 more than they need to as they focus on purchasing IP screen phones.
View Now
VoIP quality continues to improve says Minacom
01/10/2006
According to Minacom, only one out of 50 VoIP calls is unacceptable and 85 percent of calls exceed PSTN quality. The company believes that VoIP services have improved in all geographies with better sound quality and quicker connections
View Now
Service provider and enterprise IP telephony markets up in 2Q06 claims Infonetics Research
01/10/2006
Worldwide service provider next generation voice and IMS equipment revenues grew 6% to $772.3 million while pure IP PBX system revenues in the Enterprise Telephony Market rose 36% in 2Q 2006, according to Infonetics Research
View Now
Gartner predicts European VoIP growth
01/10/2006
According to Gartner, the VoIP enterprise market in Western Europe is projected to grow to $3.1 billion by 2010
View Now
59 percent of companies report critical systems failing in last 6 months
20/09/2006
Research from Fluke Networks also shows that while 84% of organisations now have some ability to measure trends in network performance, only 59% have tools to measure performance of critical applications
View Now
IP shipments continue to grow says Frost & Sullivan
01/08/2006
The proportion of the total enterprise telephony market accounted for by VoIP technology continues to grow according the latest European research from Frost & Sullivan.
View Now
Unified communications can save 32 minutes per day per employee claims Cisco
01/08/2006
Read Cisco’s summary of the benefits of unified communications. Learn how unified communications can reduce installation costs, cut network operating costs, improve employee productivity, deliver more efficient message management and reduce conference expenses
View Now
IP telephony uptake shows wide discrepancies across Europe
01/08/2006
85% of UK businesses intend to have IP telephony installed by 2009 – compared with under 50% of businesses in France, Germany and Spain according to new research conducted by Vanson Bourne for COLT
View Now
COLT European IP Telephony Survey
01/07/2006
What perceptions do midsize European companies have of IP telephony and what are their plans to install it?
Download Now
European PBX market booming says Frost & Sullivan
01/07/2006
21,194,748 new customer premise equipment (CPE) PBX lines were shipped in Europe Middle East and Africa (EMEA) and 2,774,818 in the UK in 2005 according to the latest figures from industry analysts Frost & Sullivan.
View Now
25 million US households will use VoIP by 2012 says JupiterResearch
15/05/2006
Cable-based VoIP, which currently accounts for 71 percent of the VoIP telephony market, will drive residential market says study
View Now
Time for VoIP suppliers to re-consider their strategies claims Gartner
01/05/2006
Gartner forecasts 35m VoIP lines in North America by 2009 yet it claims that the future for “Bring Your Own Broadband” Voice over Broadband suppliers is less certain. In a separate research note, Gartner claims that carriers must offer high quality, highly scaleable and reliable VoIP transport services that can be deployed in a ‘plug-and-play’ fashion and evolve to incorporate new features in order to succeed
View Now
Survey Highlights Network Professionals Concerns over VoIP
01/05/2006
48 per cent of networking professionals remain concerned about the general reliability and robustness of VoIP for serious business use according to a recent UK survey sponsored by Network Instruments.
View Now
Over 2m Brits have used VoIP in last 12 months says research
11/04/2006
The Independent newspaper claims research from Continental Research amongst 3,000 UK adults shows that around two million Britons have used computer-to-computer VoIP packages to place calls over the internet in the last 12 monthsView Now
The right solution for your enterprise mobility needs - at the right price
01/04/2006
What's the best way to meet your organisation’s increasingly complex remote working and mobility requirements? According to Larry Velez of Forrester Research, cheap internet telephony services from ISPs are only part of the answer. His Briefing Report, “Telephony Cost Reduction Without the Hype”, argues that the intelligent use of VPNs and IP communications can create an even more effective and efficient solution, slashing costs and aiding application convergence. Download Forrester’s briefing paper.
Download Now
US residential VoIP market explodes
01/04/2006
The number of residential VoIP customers in the U.S. (not including PC-to-PC services) more than tripled to 4.2 million in 2005 - and is expected to reach 18.0 million by 2009. The U.S. broadband market, which grew from 4.5 million subscribers in 2000 to 41.3 million subscribers in 2005, is predicted to hit 69.2 million by 2009. Read more from the 2006 Telecommunications Industry Association's (TIA's) Telecommunications Market Review and Forecast.
View Now
32 per cent of VoIP adopters in US lack ability to monitor VoIP performance
10/03/2006
A US study by Network Instruments amongst 273 network engineers found that half of the organisations surveyed had implemented the technology BUT 50 per cent of respondents were concerned with their ability to monitor the quality of VoIP service, 41 per cent were unsure of their network's ability to handle the extra bandwidth consumption from VoIP calls and 36 per cent were concerned with the reliability of their VoIP application during periods of heavy use View Now
Interest in contact centre VoIP growing says new survey
01/11/2005
67% of contact centre professionals have either already implemented a VoIP business solution, or plan to do so over the next 12 months, according to a new survey from FrontRange Solutions
View Now
IDC Forecasts VoIP Boom in Western Europe
01/07/2005
Two million new Voice over Broadband (VoBB) connections were made in Western Europe in 2004 according to recent IDC research with the total number of VoBB connections expected to hit 22 million by 2008 - yielding $7 billion in revenue. In separate research, IDC predicts IP telephone shipments will rise 53% in 2005 with annual revenues reaching approx $350m
View Now
Latest Additions To This Site
Garlands Group launches Hosted Technology Services Division - 18/02/2010
Why You Should Love Skype - 12/02/2010
Honda UK adopts Managed Homeworker and PWAN solution - 12/02/2010
Daily VoIP News
A Brief History of Telephony - 12/02/2010 ( VoIP News )
No Pain, All Gain: Migrate to IP Telephony on Your Terms and Save Money - 07/12/2009 ( VoIP News )
View All Daily VoIP News
VoIPdecisions Newsletter
Subscribe for free to future issues
