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Case Studies
Honda UK adopts Managed Homeworker and PWAN solution
12/02/2010
Timico provides two resilient and comprehensive solutions to strengthen teleworker and car dealer networks for car giant
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NEC Group transforms visitor facilities at UK venues with wireless networking
14/01/2010
NEC Group provides extended internet access at the ICC, NIA and LG Arena - and in parts of the NEC -boosting the efficiency of its admissions operations through the use of handheld ticket scanning devices
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Portman Travel adopts SIP Trunking
08/12/2009
UK's largest independent travel management company opts for a 10Mb Voice Over Ethernet service from VoIP Unlimited
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Regional government of Lower Austria implements unified communications solution for the state administration
07/10/2009
New NextiraOne VoIP communications solution links 13,000 users across Lower Austria’s 212 Government sites View Now
Leading construction and management firm cuts carbon emissions in one year by nine tons with video conferencing
01/10/2009
Rider Levett Bucknall deploys LifeSize HD Video Conferencing systems across its seven UK offices to increase communication and collaboration View Now
Legal firm saves £30,000 per year with UC
14/09/2009
Raleys Solicitors replaces Centrex-based service with SwyxWare unified communications
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Car company Hendy Group signs up to managed services contract
07/09/2009
Three-year agreement follows successful implementation of new communications system across more than 20 sites in South of England View Now
Connect Distribution chooses Claranet to enhance its online business
03/09/2009
The UK's largest brown and white goods distributor to deploy a managed application hosting service to re-align its business strategy, support its aftercare sites and improve online user experiences View Now
600 site MPLS network saves fashion value retailer £1 million
28/07/2009
Peacocks' new MPLS network supports the voice and data requirements of its warehouse, distribution, office and retail locations throughout the UK and Ireland
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Insurance firm adopts unified comms
22/07/2009
Countrywide Accident Assurance integrates voice into its motor claims tracking system for improved efficiency 24/7
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Photographic studio reduces outbound call costs by 50% with unified communications
08/04/2009
Doubletake expects a return on investment within 6 months and annual savings of over £100,000 with new Swyx solution View Now
Wakefield Council invests over £3 million in an IP-based unified communications infrastructure
07/04/2009
Council will overhaul PBX systems with UC platform to reduce costs and enhance service to local citizensView Now
NHS Foundation Trust pilots unified communications
02/04/2009
NHS Foundation Trust to integrate Siemens Openscape Voice into its legacy PBX infrastructure at Hallamshire Hospital
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BSO Communication selects new transport platform to reinforce its service offering
19/03/2009
The Ekinops 360 Dynamic Multi-Reach Transport platform selected to provide optimised optical transport solution
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Spanish Hotel Chain Connects to Skype with VoSKY
12/03/2009
Hotel chain Hotetur benefits from free and low cost Skype calls with PBX-to-Skype gatewayView Now
Accountancy firm haysmacintyre introduces open unified communications
22/02/2009
OpenScape unified communications suite from Siemens Enterprise Communications expected to enhance communications functionality across the organisation by introducing unified communications applications such as presence, availability and video/web conferencing
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Radisson Edwardian Hotels to upgrade its IP communications
06/02/2009
Luxury hotel group hands NextiraOne a five year £800K contract to maintain and upgrade the hotel group’s IP communications system including its reservations and group bookings contact centre
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IP telephony rocks for guitar legend
22/01/2009
Alcatel-Lucent announces that Fender is the four millionth user in France to have deployed its OmniPCX Office solution View Now
MS Society enhances communications with Hosted VoIP
22/01/2009
Voicenet Solutions has been appointed to supply and install a hosted solution for the MS Society
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Church converts to Unified Communications
29/11/2008
New Testament Church of God to deploy IP based communications network across 108 sites to save costs and improve accessibility to its centralised national administration, members and the general public View Now
Spanish hotel chain 987 opens up its reservation service to Skype users
21/11/2008
987 Hotels' customers can now book a room for just a fraction of the price of a standard international or out-of-city call
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Belgacom kicks off the Belgian Football Pro League in HD video format
06/11/2008
Ekinops, See Telecom, and Belgacom collaborate to deploy, in record time, a high-definition video transport solution designed for television production applications.
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South East Water invests in Next Generation network
04/11/2008
Following its merger with Mid Kent Water, the company is working with ntl:Telewest Business to consolidate all voice and data traffic onto a single advanced digital network and implement a new IP contact centre
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The Association of Science Education deploys Unified Communications solution
04/11/2008
SwyxWare IP telephony system will assist the ASE in reducing overall operational costs and improving availability of staff to help with membership enquiries and publications orders
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Sixth Form College turns to Unified Communications
29/10/2008
Richard Huish College in Taunton, Somerset selects ShoreTel's IP PBX with integrated Unified Communications
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New WLAN for Royal Brompton &Harefield NHS Trust
03/10/2008
Employees will be able to perform clinical procedures and access patient information anywhere in the hospital, as well as support the organisation’s goal of providing paper-light electronic access to clinical, managerial and administrative records by 2010/2011View Now
Glasgow Housing Association selects Host Media Processing-based contact centre solution
03/10/2008
New 60 seat Customer Service Centre based on Macfarlane CallPlus technology will improve the quality and consistency of its customer service says Housing Association
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Skype enables video calling for online language school
01/10/2008
Students interact with Toniks language teachers from all over the world almost as they would if they were in a room together
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Warwickshire Council deploys automated Speech Dialler to drive service efficiency
07/09/2008
Warwickshire County Council (WCC) has invested in a Macfarlane automated Speech Dialler in the latest stage of its Service Transformation programme
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New boutique hotel will save 20,000 pounds through VoIP investment
06/09/2008
Cordless VoIP phones used by staff and management at the new Ellington hotel in Leeds will operate securely over the hotel’s Wi-Fi network instead of requiring a separate radio network
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Cardiff's largest further education college adopts Unified Communications system
02/09/2008
Coleg Glan Hafren replaces managed voice service with ShoreTel solutions across four sites increasing efficiency, reducing costs and improving the caller experienceView Now
Alcatel-Lucent provides voice and data communications for Mont Blanc Trail race
02/09/2008
Alcatel-Lucent equipment used at Ultra-Trail du Mont-Blanc headquarters in Chamonix and by over 1300 volunteers at 22 locations along the race route through France, Italy and Switzerland
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Symphony deploys Ekinops optical transport platform in Bangkok Metropolitan network
29/08/2008
Symphony selects next generation optical networking solution to aggregate and transport Gigabit Ethernet circuits over Symphony's 10G optical architecture
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Firmdale Hotels hooks up to Skype Using VoSKY Exchange
17/08/2008
London-based boutique hotel chain installs PBX-to-Skype Gateway to allow its overseas partners and customers to call for minimal cost
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3Com IP phone system proves winning solution for gaming venue
12/05/2008
IP communications platform provides feature-rich, scaleable, remotely-managed voice solution for Aspers new urban casino in SwanseaDownload Now
Empire Cinemas raises the curtain on hosted VoIP
16/04/2008
The entire 17 strong chain of Empire Cinemas is going live with a hosted VoIP service from Voicenet Solutions
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Westell technology helps Plymouth University transition to IP Telephony
14/04/2008
Convergence gateway provides interoperability between legacy PBX and new Cisco IP-based phone system, enabling thousands of users to retain call forwarding and DDI capabilitiesView Now
RLSB turns to converged voice and data solution with unified messaging
14/04/2008
Mitel integrated network solution reduces network management costs and increases administration efficiency for the Royal London Society for the Blind
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Solicitors firm opts for hosted VoIP
14/04/2008
Gannons turns to VOIspeed for scalable VoIP solution that provides greater flexibility for office and home workersView Now
LOROL selects Hosted VoIP solution
13/04/2008
Jeran Technology delivers flexible and resilient VoIP service for London Overground Rail Operations to enhance customer care and service quality
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Stockton Council improves access to services
23/03/2008
New contact centre uses Macfarlane CallPlus technology integrated with Lagan enterprise case management and Cisco Call Manager software to drive service improvements
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Gieves and Hawkes slashes phone costs with VoIP
18/03/2008
Bespoke mens tailor cuts line rentals by 7.5%, call costs by 20%, improves call routing and gains free internal calls with Viatel hosted IP voice and MPLS solution
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Prudential outsources to Vietnam
17/03/2008
Financial services group signs two-year agreement with Harvey Nash for outsourcing of call centre operations reports Computing magazine View Now
Tayside Fire and Rescue turns to Microsoft Office Communications Server 2007
03/03/2008
Cost-effective telephony and messaging solution expected to reduce costs, simplify administration and improve processes View Now
UK's largest high street insurance chain deploys IP telephony across 450 sites
21/02/2008
Alcatel-Lucent IP Telephony and contact centre solution to increase sales calls and ensure the highest standard of customer service
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Cotswold Water Park Four Pillars Hotel opts for IP telephony
20/02/2008
Hotel aims to deliver exceptional guest services and internal communications with Alcatel-Lucent OmniPCX Enterprise platform IP telephony solution
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JISC expects to save £136,000 over 5 years by moving to hosted VoIP
17/02/2008
Total comprised of a £60,000 saving on conference calls, £36,000 on call charges and£40,000 on hardware
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Barbour installs VoIP system for worldwide roll-out
03/02/2008
Durham-based IT consultancy Waterstons initially installs a Mitel 3300 Integrated Communications Platform across three UK offices but with a view to roll-out across operations in 29 countries
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Allied Irish Bank plans VoIP upgrade
26/01/2008
A major upgrade to the communications systems of Allied Irish Bank (AIB) will see the firm move to a VoIP telecoms network, according to reports.
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New Forest District Council invests in speech automation
24/01/2008
Telephonetics VIP solution will create a new speech-driven self-service payment system for council tax payers
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University of Cambridge signs multi-million pound IP telephony deal with BT, Cisco and PTS Consulting
21/01/2008
Deal to deliver approximately 20,000 IP telephony handsets to the University over the next 18 months
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Voice Performance Management testing gives Friends Provident the confidence to switch to IPT
07/01/2008
Psytechnics technology enables life and pensions company to maintain high customer service standards by identifying deficiencies in end-user experience
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Puma selects IP telephony for UK sites
04/12/2007
Sports and lifestyle manufacturer implements Swyx software-based VoIP to improve Inter-office contact and eliminate missed calls at all its UK sites
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NHS Direct turns to IP Virtual Contact Centre technology
03/12/2007
NHS Direct, England's 24-hour telephone and e-health information service, has unified its 36 contact centres through IP telephony from Nortel
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IP Communications delivers collaboration and flexible working for Newcastle-under-Lyme Council
23/10/2007
Largest council in Staffordshire improves communications for 750 users and agents across two sites while reducing call costs
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Cambridgeshire County Council turns to Unified Communications
16/10/2007
Council will use intelligent communications platform to drive flexible working, deliver £1.2m cost savings over a two year period, and improve productivity for 5000 employees
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Student Loans Company adopts new IP-based virtual contact centre
24/09/2007
Government-operated company expands from a two to a four site virtual centre in response to growing numbers of calls, emails, web and postal traffic
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V Connect implements VoIP contact centre solution
04/09/2007
Aspect Unified IP solution will manage inbound and outbound campaigns for global clientele in the company's New Delhi contact centre
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Hosted VoIP scores for the Hornets
13/08/2007
Watford Football Club has switched to a hosted VoIP solution supplied by Node4 across its four sites View Now
VoIP hits the right notes for Ascot jazz bar
13/08/2007
Jagz, a European-style café, has upgraded to a Panasonic KXTDA30 digital hybrid IP PBX
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North Wales Police aims for cost-neutral managed service deal with Affiniti
13/08/2007
Police force aims to pay for new IP communications infrastructure by cost savings through video conferencing, XML applications and collaborative tools
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Accountancy practice counts on VoIP
13/08/2007
Independent accountancy practice Bond Partners looks to reduce its call costs by over 50% using hosted VoIP service
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Airbus takes off with unified communications
13/08/2007
Airbus has migrated from a traditional PBX to a fully IP-based telephony system with 30,000 extensions in France and 10,000 extensions in the UK
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VX Racing powers ahead with Azzurri Network Voice
13/08/2007
Hosted IP telephony solution ensures team members are always connected and have access to vital information wherever they are
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iQor implements Aspect Unified IP at its UK collections centre of excellence
06/08/2007
iQor selects Aspect contact centre solution in order to increase productivity, enhance call recording and ensure full OFCOM compliance for both silent calls and messaging
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Argyll and Bute Council turns to VoIP to power new Service Centre
12/07/2007
Argyll and Bute Council has created a virtual Customer Service Centre function that enables Council advisors to work from offices distributed throughout the mainland and islands, while having access to common technologies and resources
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Southwark Council improves services with IP communications
27/06/2007
Southwark Council has improved speed to answer, cut abandoned call rates by 350% and improved service quality by deploying a Mitel IP Comms solution
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Outdoor retailer expects to cut telecoms costs by 20-30 per cent using VoIP
20/06/2007
Barrons has used a SIP-based PBX from 3Com to link 7 UK sites and one in New Zealand in order to reduce internal and external call charges, and eliminate high maintenance charges
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Damartex reduces infrastructure cost of ownership by 20 per cent with IP solution
06/06/2007
Nortel Contact Centre running on a BT converged IP network environment further enables a productivity increase of 17 per cent
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Surrey County Council signs long term telecoms managed services deal
28/05/2007
Surrey County Council has extended its telecoms managed services contract with Cable & Wireless in a deal worth £18 million over five years
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Faith reduces cost of in-store calls using IP comms
28/05/2007
Provided by Telinet, the company's new Mitel 3300IP Communications Platform was installed in order to improve communications between stores, reduce internal call costs and standardise operating procedures
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Major UK commercial insurance specialist sees future in IP
15/05/2007
Broker Network Limited, the UK’s largest and longest established network of independent commercial insurance brokers with 21 regional offices and over 170 members nationwide, has invested in a Mitel 3300 IP Communications Platform
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IP telephony improves service for leading Insurance Intermediary
14/05/2007
CETA Insurance Limited, a leading UK network intermediary, has implemented the Avaya IP Office 500 IP telephony solution in order to improve the service it delivers to its members and clients, improve business flexibility and cut costs
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Leading motor distributor upgrades to VoIP
12/04/2007
When the Hendy Group upgraded its network infrastructure, it took the opportunity to add VoIP services across 30 physical locations using a combination of Cisco products and NextiraOne expertise
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UK system integrator adopts 3Com IPT solution
12/04/2007
By using a Linux-based 3Com IP telephony solution supplied by IBM, Typex Group has enabled greater flexibility and mobility for its employees. Ut has also reduced the cost of intra company communications and integrated voice communications with ERP, CRM and other core business systems
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Liverpool John Moores University cuts costs by moving to IP technology
12/04/2007
To improve voice services, the University has recently connected Westell gateways to its existing PBX - enabling IP phone users to make calls simply by connecting to the University's LAN. The result: lower calling costs
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North Lanarkshire Council cuts costs by switching to VoIP
12/04/2007
Using Cisco routers, a Cisco Call Manager and a Westell convergence gateway, North Lanarkshire Council has been able to migrate to converged voice and data services at a pace that meets their business requirements
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University of Cambridge opts for IP telephony
26/03/2007
The University of Cambridge has selected a SpliceCom maximiser platform to provide Voice Processing and Mobility services to its 15,000 users
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Photo agency cuts call and internet costs with converged solution
26/03/2007
Retna Pictures, one of the largest independent photo agencies in the world, is benefiting from a next generation solution from Exponential-e that combines hosted VoIP, business grade Internet and data back-up, all delivered over the same converged access circuit
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Alstom turns to Network Physics performance solution
15/03/2007
Transport and energy infrastructure company Alstom has deployed a NetSensory Enterprise appliance solution to monitor performance and utilisation for all critical applications and links across an MPLS WAN that links its 40 global sites
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London NHS Trusts roll out IP telephony infrastructure
12/03/2007
Matrix Communications has won a contract worth almost £1m to supply Mitel IP telephony solutions to several NHS Trusts in the boroughs of Camden and Islington (including the Whittington Hospital in Archway) - enabling them to support small branch practices and individual home workers for the first time
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Gloucester Rugby joins the IP telephony scrum
12/03/2007
Gloucester Rugby has upgraded to an Avaya IP Office converged voice and data solution to improve communications with players, coaches and management
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IP telephony helps forensic services company improve service to police in East of England
07/03/2007
Essex Medical and Forensic Services Ltd (EMFS) has installed an Avaya IP telephony system to help meet growing demand for its services and improve response times
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IP telephony improves call handling for General Register Office
06/03/2007
Read how an IP telephony-based Customer Interaction Center from Interactive Intelligence has helped the General Register Office for births, marriages and deaths better manage 20,000 inbound calls a month
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Irish National Parliament deploys converged IP network
01/03/2007
NextiraOne Ireland has deployed a converged IP network for the Irish National Parliament (Oireachtas) to improve communications services for 1100 users
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Sherwood Forest hospitals trust turns to Mobile VoIP
27/02/2007
The NHS foundation trust has pioneered the new BT Managed Vocera solution to help improve patient care. The new system allows users to speak to each other instantly anywhere in the hospital through a voice-controlled, wearable badge weighing less than two ounces
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NHS Wales updates telecoms infrastructure
23/02/2007
NHS Wales Business Service Centre has invested in Alcatel OmniPCX Enterprise technology at the heart of a new communications infrastructure. The Alcatel technology supports telephony services for 22 Local Health Boards, comprising around 1600 users.
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Bullring Birmingham transformed by IP infrastructure
19/02/2007
Working with Cisco Systems and Redstone, the Birmingham Alliance has created an e-enabled intelligent and connected IP infrastructure for Bullring Birmingham that supports wired and wireless access for voice, video and data applications. Bullring Birmingham is currently the largest retail-led city centre regeneration scheme in Europe
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Derbyshire PCT opts for IP telephony
15/02/2007
Derbyshire County Primary Care Trust’s Long Eaton Health Centre has gone live with a new VoIP telephony system from NEC Philips Unified Solutions
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Lewis & Hickey Architects cut costs and boost teamwork with Skype
02/02/2007
International architects firm Lewis & Hickey has adopted Skype for Business as an enterprise-wide communications solution
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Recruitment agency takes on Mitel IP solution
30/01/2007
Award-winning recruitment agency, Eden Brown is deploying a Mitel 3300 IP Communications Platform (ICP) to transition its four sites to VoIP over a period of time
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Cambridge Constabulary choose call recording from Red Box Recorders
29/01/2007
Cambridge Constabulary has installed a Red Box Recorders' call recording solution at its new Police Service Centre in Thorpe Wood, Peterborough. The customer call centre, which has 30 agent positions, deals mainly with non-emergency calls from across the county
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Virgin Vie implements Mitel IP contact centre solution
22/01/2007
Virgin Group's Cosmetic and Jewellery business Virgin Vie At Home has implemented a Mitel IP-based contact centre solution to improve communications between its network of UK Consultants and support staff at its West Sussex Head Office View Now
BT selects Ethernet Solutions for 21CN
15/01/2007
Carrier-class Ethernet solutions from Nortel and Siemens have been selected for BT's 21st Century Network (21CN) programme
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Top UK accountancy company transitions to VoIP
01/01/2007
Kingston Smith LLP has replaced its ageing phone system with a Mitel 3300 IP Communications platform. The new system will support 400 personnel at 6 locations across the South East
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VoIP improves service quality for Derbyshire citizens
01/01/2007
North East Derbyshire and Chesterfield Councils have used a shared service delivery model to cut costs and improve service quality for local citizens. ‘Connect North East’ exploits e- technologies to deliver service excellence regardless of customer touch point (phone, Web, email, SMS or face-to-face) using MITEL VoIP telephony, Macfarlane contact centre technology and Northgate CRM software
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University looks to converged comms to improve staff/ student collaboration
01/01/2007
The University of the West of England (UWE) is using a converged communications solution based on the Alcatel-Lucent OmniPCX Enterprise IP-PBX phone system and Alcatel-Lucent's OmniVista network management platform to improve staff and student collaboration, as well as communication with external organisations
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Seamless Voice Continuity for employee assistance organisation ICAS
01/01/2007
ICAS, one of the world's leading providers of employee support and behavioural risk management services, has signed up to the unique Teamphone SmartNumbers Voice Continuity service as part of its Virtual Contact Centre solution
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Orange implements MPLS-based network for HOPPE
12/12/2006
HOPPE has extended its contract with Orange Business Services to five years with a $1.9 million order for a 12-site, homogenous MPLS-based network View Now
Multi site IP solution for Tresham College
01/12/2006
Learn how Tresham Institute of Further and Higher Education benefitted from a multi site IP solution from Inter-tel
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Qinetiq calls on NextiraOne for VoIP
01/12/2006
Leading science and technology company Qinetiq has commissioned Alcatel VoIP telephony at three of its buildings in the UK
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Capital One rolls out IP telephony
01/12/2006
Read how Dimension Data successfully rolled out a Cisco IP telephony solution for Capital One
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Largest European flexible working project reaps rewards for BT
01/11/2006
BT estimates it is saving 725 million Euros per annum in office estate costs as a result of the BT Workstyle Project. The company also claims that its home workers are 20% more productive and take 63% less sickness absence than office workers
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Wansbeck Council turns to Alcatel IP network solution
01/11/2006
Wansbeck District Council has deployed a new converged IP network for voice, video and data. The new network will support improved CCTV surveillance, raise the standard of internal staff collaboration, improve public services and provide free VoIP-based internal calling for Wansbeck's 500 employees
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New Virtual Contact Centre service for UK's second largest urban bus network
01/11/2006
Travel West Midlands has successfully introduced BT SmartNumbers into its IT Help Desk and Direct Debit departments. The service delivers calls to help desk advisors, regardless of their location and provides staff and managers with access to real-time management information (MI) reports
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IP telephony drives business agility for Eastlake Group
14/10/2006
Dimension Data has installed a Cisco IP telephony platform with Unified Call Manager for office design and construction firm Eastlake. The new system has improved worker productivity and provided additional mobility options across four of the company's UK sites
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Thus supplies NGN to Swinton
12/10/2006
THUS plc will be providing a Next-Generation Network (NGN) to Swinton Group Limited, one of the UK's biggest high street insurance chains
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Cheshire Council Selects Avaya IP Telephony Solution
01/10/2006
Cheshire County Council has selected Avaya Communication Manager technology to connect up to 600 sites across the 'Connected Cheshire' network. The network provides broadband Internet services for Cheshire schools, libraries, County Council offices and other establishments.
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Stena Drilling lays the pipelines for IP communications
01/10/2006
Stena Drilling has deployed a Mitel IP communications infrastructure at its Aberdeen headquarters as the first stage in a planned global roll-out to its five rigs and satellite offices throughout Asia, Australia, Africa and other international locations. The solution was designed and implemented by Nessco
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Swyx cuts the cost of flexible working for Zodiac
01/10/2006
Zodiac Training has turned to a Swyx IP telephony solution to address its corporate telephony requirements
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Bromsgrove District Council upgrades to advanced IP infrastructure
06/09/2006
Bromsgrove District Council has upgraded its information and communications technology (ICT) infrastructure with the aim of improving public services, reducing costs and creating productivity and efficiency benefits for council staff
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FTSE Group supports global operations with new IP infrastructure
14/08/2006
Dimension Data has created a new global converged comms network to serve the eleven worldwide offices of the FTSE Group - improving business agility and employee productivity
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Ambassador Executive Chauffeur Services
01/08/2006
Ambassador upgrades IT infrastructure with Vodat managed telephony/ IT system
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Rip Curl turns to Skype for global communications
07/07/2006
Learn how Rip Curl is using Skype to increase productivity globally and keep communication costs down View Now
Leicester Hospitals Look to Avaya IP Telephony to Help Deliver High Quality Health Care to Patients
01/07/2006
University Hospitals in Leicester is using an IP telephony communication system from Avaya to ensure delivery of high quality health care to its patientsView Now
Rolls Royce turns to managed VoIP service
01/07/2006
Rolls-Royce has chosen Nortel to implement a Global Voice Network, a single advanced network based on VoIP technology that will transform its network, reduce cost and drive Rolls-Royce business.
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How IP is helping car dealership present a more unified image
01/07/2006
The Lance Owen Group has deployed a BT VPN together with SpliceCom’s maximiser IP business telephone system across its 8 London car showrooms and Group parts and service centre. Find out how the new solution has enabled the company to present a more unified image to customers, improve internal communications and dramatically cut calling costs.
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World Cup Stadium gets into the VoIP spirit
01/07/2006
World Cup venue Commerzbank-Arena in Frankfurt has gone live with a new high-availability Cisco IP-based Cisco Unified Communications system. The IP network, supplied through T-Systems GmbH, provides data, IP telephony and wireless services
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VoIP provides flexible working solution for Swansea University
01/07/2006
Swansea University’s Health Informatics team has deployed a Mitel telecommunications solution to enhance flexible working. The IP solution, supplied to the Swansea University Health Informatics team by BT, works seamlessly with the networked office environment to manage multimedia applications and provide a flexible working solution for regular teleworkers.
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ICU Global slashes cost of video conferencing
01/07/2006
ICU Global has used a Cisco Unified videoconferencing solution to develop its Global IP Index video conferencing service
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VoIP lays the foundations for integrated applications at Viessmann
01/05/2006
Learn about how Siemens has networked and integrated 45 sales and technical sites for Viessmann Heating Technology. The new infrastructure involves an IP LAN and MPLS-based WAN, while a HiPath 4500 IP Communications platform provides central control of ACD and management functions. Future plans include the integration of voice services with email, Instant Messaging and video conferencing
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Co-op Travel creates UK's largest virtual contact centre
01/05/2006
The Co-Op Travel Group’s Future Travel subsidiary has gone live with the SmartNumbers Virtual Contact Centre solution to 630 ABTA-certified home-based contact-centre agents - creating the UK’s largest virtual contact-centre
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VoIP delivers more effective voice and date services for property specialist
12/04/2006
By moving to a flexible Vodat managed IT service, property specialist Inspace has brought all communications onto a single IP network, providing tenants with 'plug and go' communications, free intra site calls and significantly reduced mobile and external call costs
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How IP technology has enabled UK's first IP Video Contact Centre for deaf people
01/04/2006
SignVideo has launched a specialist video service offering deaf people immediate access to highly qualified sign language interpreters to communicate with their local authorities and other public sector organisations.
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T-Mobile Selects InfoVista for 3G Network optimisation
01/04/2006
T-Mobile has chosen InfoVista's VistaInsight for Networks to optimise network performance and reduce cost of operations on its new UK MPLS-based IP VPN. The software will enable T-Mobile to ensure the reliability and Quality of Service of 2.5 and 3G data services and, ultimately, converged voice, data and video offerings. The new network goes live early in 2006
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University of Kent cuts call costs using Voice over JANET
01/03/2006
Find out how The University of Kent has used VoIP to link its new Medway campus with the University’s existing telephony and computing network in Canterbury and cut calling costs by enabling toll-free calls to be made over the intra-university Joint Academic Network (JANET). The new solution, based on Mitel IP communications technology, is part of the £50 million ‘Universities at Medway’ scheme.
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Looking for a Swedish Pharmacy?
01/03/2006
TeliaSonera has developed and deployed a speech-enabled IVR system based on the Envox communications platform for Apoteket, the National Corporation of Swedish Pharmacies. Callers can obtain opening and closing times simply by saying the location of the pharmacy - as well as find the location of their nearest store. The Corporation covers over 900 pharmacies
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Pole position for Midland F1
01/03/2006
Discover how STL Communications has created a virtual office for Midland F1 (formerly Jordan Grand Prix) using Samsung OfficeServ VoIP technology. Learn how the new solution will allow seamless communications between Midland F1’s two offices, save cost, improve reliability and enable location-independent communications for employees as they move between Grand Prix venues.
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Surrey County Council extends managed telecoms service
09/02/2006
Cable & Wireless has won a contract worth £18 million over five years to manage the Surrey Wide Area Network (SWAN) and associated local area networks, which connect more than 24,000 people across 1,000 sites
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Cable & Wireless creates new call centre for leading UK optician
01/01/2006
Specsavers, UK's largest optician, has selected Cable & Wireless to provide an Internet Protocol (IP) contact centre. The Contact Centre will provide improved service facilities for Specsavers online customers and for customers at over 550 Specsavers' stores throughout the country. View Now
Crocodile recruits Gradwell for Virtual PBX
01/01/2006
Read how Gradwell has implemented an effective VoIP service for recruitment software specialist Crocodile Systems
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The fast and cost-effective communications solution for local Government
01/01/2006
Learn how Surrey Heath Borough Council improved communications and reduced both costs and administrative overhead using an IP infrastructure and NBX IP telephony solution from 3Com. Also discover how call centre improvements have resulted in 95-98% of calls being answered within 20 seconds following the installation of a Fluency Communications Suite call centre solution from Braxtel Communications.
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Making connections at Bury Council
01/01/2006
Discover how Bury Metropolitan Borough Council has benefited from upgrading its existing VoIP installation of Cisco switches and Avaya IP telephones using a Power over Ethernet solution from PowerDsine
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Financial management company turns to VoIP
01/01/2006
Jordan Financial Management has become the first UK company to deploy Affiniti's new VoIP service through a channel partner (Ortiga)
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VoIP aids expansion plans of Regent's College
01/01/2006
Read how Telinet has implemented a Mitel IP communications system for London-based Regent’s College to support its plan to double student numbers over the next five years. Learn how the new system will expand call handling capabilities, reduce operating costs and allow the College to roll out new applications such as teleworking.
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Comms overhaul helps clothing manufacturer reduce operating costs by 20%
01/01/2006
Find out how Dimension Data helped Dewhirst Group cut costs, improve productivity, tighten disaster recovery and improve quality of service by installing a managed MPLS-based Wide Area Network across 25 networked offices in the UK, Indonesia and Morocco, together with new Cisco IP telephony and iPass mobility solutions.
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GCap Media converges voice, data and radio broadcast on new Multicast VPN
01/01/2006
Find out how GCap Media, a radio giant formed from the merger of GWR Group plc and Capital Radio plc, has slashed infrastructure costs and improved flexibility by deploying one of the most technology advanced content-sharing networks in the world. The network, deployed by Thus, is based on core Cisco technology and uses a 5 tier Class of Service/Quality of Service model that prioritises live radio broadcasts above corporate IP telephony, data and other application types.
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Cisilion delivers comprehensive VoIP solution for leading credit insurer
01/12/2005
Canary Wharf-based Euler Hermes has reduced costs, increased productivity and enhanced staff mobility by installing a new LAN and WAN infrastructure, together with Cisco CallManager, Cisco IPCC, Unity voice messaging, NICE Call Recording and new IP phones for its 500+ staff
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Aston University becomes UK's first University to deploy integrated voice, video and data
01/12/2005
Aston University has replaced its analogue phone, video and data systems with a Cisco IP Communications solution consisting of over 300 switches, 1600 telephone handsets, a Cisco CallManager, a Cisco IP Contact Centre and a high bandwidth network that supports 1700 PCs and over 7000 network outlets
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Property services company Savills creates a virtual working environment
01/12/2005
By installing an Avaya S8700 media server with Avaya WiFi phones, Azzurri Communications has both improved customer communications for Savills and created a virtual working environment where employees can access information regardless of their location. It’s also provided a future-proof and scaleable platform that will grow with the company’s needs
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VoIP improves service delivery for contact centre outsourcer
01/12/2005
Read about how Oceans Connect (UK) Limited, a London-based company that delivers outsource services for leading UK blue chips from its contact centres in India, has improved call quality, cut costs, improved service uptime and introduced new customer contact channels (including web chat and email) following the introduction of a Voice over IP (VoIP) based EnsemblePro™ contact centre solution from Aspect Software
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HIPCOM selects Vegastream TDM/VoIP gateways
01/12/2005
Hosted IP telephony provider HIPCOM has selected Vegastream as its preferred TDM/VoIP gateway supplier. The gateways will be used by HIPCOM customers to deliver end-to-end enterprise VoIP solutions without the need to replace existing TDM equipment
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Fitness Exchange achieves ROI on VoIP investment in 3 months
01/11/2005
Find out how Fitness Exchange more than halved its business PSTN costs and slashed calling costs with a Vodat VOIP solution
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MITL invests in a VoIP future
01/11/2005
Read how IT solutions provider MITL integrated the communications needs of two group companies with an Inter-Tel VoIP solution that integrates call handling with call recording, video conferencing and more
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Goodyear Dunlop aims for 10-20% cost reduction via VoIP
01/11/2005
Goodyear Dunlop Tyres has extended the contact handling capacity of its European Customer Interactive Centre by bringing on remote and at-home agents using an innovative IP-based phone solution from Aspect Software
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Noble Group turns to IP packet recording solution
01/11/2005
Learn how this financial services group’s search for a reliable and feature-rich call recording product lead it to an IP packet recording solution from Red Box Recorders
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VoIP provides the answer for specialist ICT company
01/11/2005
Find out how security and Internet support company Incite improved the quality and reliability of its VoIP phone service by switching to a hosted VoIP solution from Gradwell
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VoIP keeps Carnival UK on course
01/11/2005
Read how leading cruise company Carnival UK reduced cost of ownership and transformed its 300 agent contact centre with an Avaya CMS IP Telephony solution
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VoIP helps Stockton Council deliver on eGovernment
01/07/2005
NextiraOne has installed an integrated Cisco IP voice and data network for Stockton-on-Tees Borough Council that will be the platform for the Council’s e-government modernisation programme. The installation is expected to save the Council around Euro 3.6 million by 2010
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VoIP flexibility key to business success at Chillisauce
01/07/2005
London-based UK activity break specialist Chillisauce needed a flexible and feature-rich business communications system for its office-based and mobile personnel. Find out how a Swyxware VoIP solution has helped the company treble in size each year since 2001
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eBookers turns to Avaya IP telephony
01/05/2005
Ebookers is using Avaya IP Telephony with advanced contact centre applications to help maintain aggressive market growth and a keen competitive edge - as well as ensuring improved internal collaboration and a more consistent customer experience
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