- Home
- A-Z Manufacturer / Supplier Listings
- Articles
- Case Studies
- White Papers / Guides
- Market Research
- Executive Interviews
- Advertise on this Site
- Ask an Expert
- Contact Us
Articles
Top Tip Articles
Articles Archive
2008 ITSPA Awards celebrates the best in VoIP and Unified Communications
08/11/2008
Inaugural ITSPA Awards takes place at the House of Commons, December 11th 2008
View Now
Aspect launches Unified Communications services practice
03/11/2008
New services help enterprises turn the potential of Unified Communications into real business results
View Now
Aspect Unified IP Wins Miercom 'Rated Best' Award
03/10/2008
Aspect Software's solution earns award for best supervisor and real-time monitoring and reporting capabilities in IP contact centre category
View Now
Reigate and Banstead Council turns to automated payments solution
25/07/2008
Council will initially implementing Telephonetics VIP speech self service solution to process payment transactions such as parking fines and council tax View Now
BT to roll out super-fast broadband to 10 million homes by 2012
18/07/2008
£1.5 billion programme will deliver a range of services with top speeds of up to 100 Mb/s with the potential for speeds of more than 1,000 Mb/s in the future
View Now
Tesco invests over £100m in next generation telecommunications network
18/07/2008
Cable&Wireless wins five year contract to connect 1800 Tesco sites in more than 14 countries
View Now
Aspect Software Acquires BlueNote Networks
10/07/2008
Leveraging the BlueNote Networks technology, Aspect customers will be able to extend SIP-based voice, video and other real-time interactive communication services to enterprise users as an integral part of a service oriented architecture
View Now
BT adds smartphone to home broadband packages
21/06/2008
BT has launched BT Total Broadband Anywhere, an all-inclusive package enabling customers to surf the web, send and receive e-mails, make calls and send texts, both at home and while out and about
View Now
Ekinops claims breakthrough in video transport
14/06/2008
New video module enables the aggregation and transport of multiple, non-compressed video signals over one wavelength; supporting all the newest video protocols for a distance of up to 170 miles without in-line amplification (and 870 miles with amplification)
View Now
Aspect Unified IP recognised among top UK VoIP convergence products for 2008
10/06/2008
Aspect Software named as finalist in VoIP/Convergence Product of the Year category of the 2008 Techworld Awards
View Now
PerformanceEdge delivers enhanced recording and Quality Management
16/05/2008
Latest software version delivers advanced recording and quality management using either a SIP-based VoIP or a traditional TDM telephony platform
View Now
VoIP industry set for consolidation says top business and financial firm
23/04/2008
Grant Thornton report claims that despite the global downturn, global VoIP revenues will reach £13.5 billion by 2010
View Now
Aspect receives Unified Communications Magazine's 2007 Product of the Year Award
15/04/2008
Aspect Software has received Unified Communications Magazine's 2007 Product of the Year Award for Aspect Unified IP, an all-in-one, IT-ready solution that powers the company’s Unified Communications for the Contact Center strategy
View Now
BT RingCentral provides virtual phone system for SMEs
24/03/2008
A phone system with call management, PBX, voicemail and internet fax capabilities for £15 + VAT per month
View Now
Aspect announces Unified Communications for the Contact Centre
17/03/2008
New corporate strategy will educate organisations about critical role of contact centres in development of overall unified communications strategies
View Now
femtocells: an opportunity for convergence resellers?
25/02/2008
To most mobile operators, femtocells will be a first foray into VoIP service provision. VoIPdecisions speaks to two leading operators about technology trials, value propositions, and possible routes to market
View Now
Free Skype-to-Skype calls reach 100 billion minute milestone
21/02/2008
Equates to one minute of free talk for every man, woman and child that has ever walked the Earth claims Skype
View Now
The Voyager 510-USB VoIP-optimised Bluetooth headset from Plantronics
19/02/2008
With its noise-cancelling microphone and WindSmart technology, the multi-point Plantronics Voyager 510 headset provides good sound quality inside and outside the officeView Now
Top 5 VoIP Threat Predictions for 2008
01/02/2008
To fully realise the potential of unified communications, organisations must implement up-to-date security best practices, and proactive UC security and system monitoring claims Sipera VIPER Lab
View Now
Unified Communications: Battle for the Middle Ground
22/01/2008
Telecom vendors, IT suppliers and IP Comms specialists are all rallying behind the Unified Comms banner - but is there room for everyone?
View Now
Gradwell to deliver Tiscali unbundled phone and broadband services to SMEs
17/01/2008
Gradwell Dot Com has joined forces with Tiscali to promote and deliver Tiscali’s Voice Ready Broadband and Unbundled phone services to the UK’s SoHo and SME business communities
View Now
Mobile Skype features at CES 2008
07/01/2008
Wireless devices from 3, Intel, Nokia, Sony and others demonstrating Skype at the 2008 International Consumer Electronics Show in Las Vegas
View Now
Aspect Unified IP v6.5.1 expands capabilities and increases localisation features
05/01/2008
Aspect Unified IP now offers German, Japanese, Colombian Spanish, Portuguese and Korean language capabilities
View Now
Is the VoIP industry split on Ofcom's 999 and 112 stance?
02/01/2008
In December, Ofcom confirmed that VoIP service providers who provide access to normal national phone numbers will shortly have to provide access to 999 and 112 services. VoIP trade organisation ITSPA issued a statement broadly agreeing with Ofcom's stance. Yet members of the recently-formed VON Coalition Europe disagree. Are the two bodies really that far apart?
View Now
VoIP leaders form The Voice on the Net Europe Coalition
22/12/2007
New body will educate European Union policymakers about the threat to VoIP posed by over regulation in areas such as 112 and 999. Founding members include iBasis, Intel, Google, Microsoft, Rebtel, Skype, and Voxbone View Now
Global VoIP minutes reach 329 billion in Q3
22/12/2007
Service provider VoIP traffic volumes reached 328.7 billion minutes during Q3 2007 according to iLocus View Now
Unified Communications marketing dilemma
12/12/2007
“Unless the channel can talk the language that end users want to hear, the fast accelerating UC market could falter” claimed Clive Sawkins, Cisco’s Director of Unified Communications and Collaboration at the recent Comms Vision 07 Convention View Now
Ofcom confirms VoIP providers must provide access to 999 and 112
06/12/2007
Ofcom has confirmed that from 8th September 2008, VoIP services that allow users to make calls to normal national phone numbers must also have the ability to connect to 999 and 112
View Now
IT professionals are the worst jargon offendors
26/11/2007
66% of business owners and managers in the UK find acronyms that come from the lips of IT professionals annoying - while 39% say that the incessant use of jaw-dropping jargon puts them off using their services
View Now
Wealden Council enables IP-based homeworking
21/11/2007
East Sussex-based Council deploys IP solution to aid internal communications and improve customer service
View Now
Guardian Languages launches Engage
13/11/2007
New resource for language teachers and students utilises VoIP and payments technologies from Voice Commerce
View Now
Over 250m VoIP Users Over 3G Mobile Networks by 2012 predicts report
13/11/2007
Advisory firm Disruptive Analysis claims mobile VoIP will rapidly eclipse the expected number of FMC users with dual-mode VoWLAN/cellular phones - and become a mainstream form of communication View Now
Google announces an open software development platform for mobile apps, but no Gphone
07/11/2007
According to Google, it’s Android open source software platform for mobile devices will create new mobile experiences for users. But are mobile operators ready to embrace an open market for mobile applications? View Now
UK's most extensive VoIP Buyers Guide reaches milestone
07/11/2007
Our VoIP Buyers Guide http://www.voipinbusiness.co.uk/buyers_guide.asp now features details from over 50 manufacturers and service providers - making it the UK's most extensive infomation source for telephony services, IP-PBXs, security software, gateways and more
View Now
Mobile workers pose business security risk says Dimension Data study
30/10/2007
35% of business people interviewed said they were responsible for IT security when working away from the office
View Now
3 Skypephone delivers free Skype-to-Skype mobile calls and IM
29/10/2007
New handset can be used to make conventional calls, access 3's internet services and has Skype built-in
View Now
Vonage and Verizon settle patent dispute
27/10/2007
Vonage claims that the cost of its patent dispute settlement with Verizon will be effectively capped at a maximum of $32 million. $88 million has already been accrued and held in escrow
View Now
Beta version of MySpaceIM with Skype announced
17/10/2007
MySpace and Skype unveil MySpaceIM with Skype, enabling users to link their MySpace profiles and photos or avatars to their accounts on Skype View Now
Free downloadable Windows-based IP-PBX now distributed and supported in the UK
09/10/2007
Zen Software to create UK reseller channel for the SIP-based 3CX Phone System for Windows View Now
Vonage loses out in Sprint patent case
26/09/2007
Kansas City federal court declares Vonage has infringed patents, awarding $69.5m to Sprint
View Now
BT launches highly secure hosted voice service
26/09/2007
BT has launched a resilient hosted IP telephony service with CESG approval to carry voice traffic that is classified as ‘restricted’
View Now
Nortel demonstrates Unified Communications over 4G WiMAX
26/09/2007
The demonstration at WiMAX World USA showed how a phone call can be initiated and transmitted over a 4G WiMAX network with a simple mouse click in a Microsoft Office client
View Now
Microsoft announces Office Communications Server 2007 launch seminar
21/09/2007
Major UK end user launch to take place at Vinopolis, London’s unique wine tasting and conference venue, 17 October 2007
View Now
Ofcom VoIP Research Report
17/08/2007
Ofcom's Voice over IP (VoIP) Research report, published 26th July 2007, contains results from three pieces of Ofcom research on VoIP usage published between Feb 2006 and July 2007. This material is Ofcom copyright. Further details can be found on HMSO website. Download Now
BT VoIP growth exceeds targets
15/08/2007
BT claims it now has more than 1.7m (residential) VoIP customers and is “the UK's largest supplier of mainstream VoIP services”
View Now
BT launches local VoIP numbers
13/08/2007
With Geographic Numbers from BT Business, UK businesses using BT Business Broadband Voice can now use a local phone number
View Now
Inter-tel and Mitel merger imminent
13/08/2007
US$723 million merger will create a market leader in the SMB IP communications industry claim two companies
View Now
Gradwell delivers VoIP solution for Scout Association centenary celebrations
02/08/2007
Servers and phone card system loaned free of charge to deliver low-cost VoIP for 40,000 scouts from every corner of the world
View Now
VoIP providers must offer access to 999 suggests Ofcom
27/07/2007
Ofcom has published proposals to require certain types of Voice over Internet Protocol (VoIP) service providers to allow users to call 999 by early 2008
View Now
Three easy steps for installing Skype in small businesses
23/07/2007
How do businesses make greater use of Skype within their existing telecoms and IT set ups? VoIPinBusiness asked Skype’s Enrico Noseda
View Now
Microsoft states its credentials as a VoIP transition expert
17/07/2007
As Microsoft prepares to bring its VoIP As You Are campaign to the UK, we speak to Mark Deakin, Product Manager, Unified Communications Group about how PBX users can embrace VoIP without the pain of 'rip and replace'
View Now
Businesses still confused about VoIP
11/07/2007
If people can talk to relatives in New Zealand across the Internet for free, using free software, how is it that businesses still pay so much for their telecommunications systems and phone calls? It’s a question many organisations are asking – and there’s no simple answer
View Now
VoSKY and StoneVoice Bring Skype to the Office
11/07/2007
In the matter of a few days, Stonevoice announced availability of the Skystone Skype Gateway, while VoSKY announced availability of a package combining Skype Small Business Pack with its Skype™ co-branded PBX-to-Skype Gateways. Will these announcements change attitudes towards Skype acceptability in business?
View Now
VoIP Training Workshop, 7-8 August, London
10/07/2007
Argilon is presenting a 2 day VoIP/SIP Architecture and Process Training workshop for Project Managers, technical sales, analysts, IT professionals consultants and telcos in August. See pdf for details
Download Now
3 simple rules for VoIP transition
27/06/2007
Ian Colville, Product Manager, Aculab explains how an organisation with a head office and several branch offices can cut cost and minimise risk when transitioning to VoIP View Now
UK public sector turns to IP comms
20/06/2007
The public sector can’t get enough of it. Central Government departments were amongst the first adoptors of converged IP network technology and local authorities are rapidly following suit. It seems that the whole of the public sector is in the midst of an IP revolution
View Now
VoIP Training Workshop, 28-29 June, Bristol
18/06/2007
Argilon is presenting a 2 day VoIP/SIP Architecture and Process Training workshop for Project Managers, technical sales, analysts, IT professionals consultants and telcos later this month. See pdf for details
Download Now
Nortel and IBM launch unified comms solution for SMEs
16/06/2007
The Nortel-IBM System i Unified Communications solution integrates IBM's System i business computing platform and Lotus Sametime unified communications and collaboration platform with Nortel's suite of VoIP and multimedia technologies
View Now
Zultys, Siracom and VoIP Unlimited combine to provide VoIP channel bundle
06/06/2007
Bundle includes SIP trunking and numbering services to maximise revenues and exposure for VoIP channel players
View Now
Avaya accepts $8.2bn offer
05/06/2007
Avaya Inc. (NYSE:AV) has entered into a definitive merger agreement with Silver Lake, the leading investment firm focused on large-scale investments in technology-driven growth industries, and TPG Capital, a leading private investment partnership, for approximately $8.2 billion or $17.50 per common share
View Now
Dialogic expands relationship with Microsoft
25/05/2007
Building on its role supplying Dialogic Media Gateways to enable unified messaging in Microsoft Exchange Server 2007, Dialogic has expanded its gateway product lines and capabilities to support Microsoft Office Communications Server 2007
View Now
Fifteen new phones and devices optimised for Microsoft unified communications
25/05/2007
Microsoft, together with nine manufacturers, has announced a new generation of devices that connect the workplace phone to e-mail, instant messaging, real-time presence information, conferencing, VoIP and mobile communications View Now
Skype to sell PBX-to-Skype gateway for businesses
03/05/2007
Skype is to sell co-branded versions of the VoSKY Exchange PBX-to-Skype Gateway for Businesses in the UK and Republic of Ireland, enabling business users to make and receive Skype calls over standard office phones
View Now
VoIP is on hackers radar warns VoIPSA
03/05/2007
The 2005 Black Hat Las Vegas security conference featured one presentation on VoIP security. In 2006, the conference featured a whole track. David Endler, Chairman of VoIPSA, explains why enterprises and service providers need to be vigilant
View Now
Mitel announces US$723 million agreement to acquire Inter-Tel
27/04/2007
Mitel Networks Corporation and Inter-Tel Incorporated have signed a definitive merger agreement whereby Mitel will acquire Inter-Tel, a full-service provider of business communications solutions for US$25.60 per Inter-Tel share in cash, representing a total purchase price of approximately US$723 million
View Now
Put your VoIP products and services in front of thousands of organisations - for free!
18/04/2007
The VoIPinBusiness Buyers Guide is a detailed A-Z listing of leading VoIP products and services available in the UK, highlighting features, pricing and other important information. Put your VoIP product and service details in front of thousands of organisations by filling in our free questionnaire http://www.voipinbusiness.co.uk/questionnaire.asp (enhanced listing options also available)
Go Now
Confused about business VoIP? Ask a VoIP Expert - for free!
18/04/2007
Organisations are confused about VoIP and don't know the best way to move to a VoIP future. That’s why we’ve launched an 'Ask an Expert’ service backed by over 20 leading VoIP manufacturers, service providers and consultants
View Now
OFCOM statement on the regulation of VoIP services
29/03/2007
Ofcom today announced a new regulatory code for Voice over Internet Protocol (VoIP) service providers that will ensure that consumers have access to important information about the capabilities of their service. All VoIP providers will be required to comply with the code from June 2007
View Now
BT targets overseas Comms Providers with IP Voice Managed Service
26/03/2007
BT's IP Voice Managed Service is an out-of-box VOIP service that enables Internet service providers (ISPs), cable providers and other resellers to deliver flexible voice over IP (VoIP)-based services to their subscribers View Now
Tesco launches Internet Phone Adaptor
16/03/2007
Using the adaptor, calls can be made and received both within the UK and abroad to popular international destinations such as the US, Canada and Australia at just 2p a minute, while calls to UK mobiles cost only 10p a minute. Calls to other Tesco Internet Phone users are free
View Now
Demand for unified communications and collaboration is driving IP infrastructure investments claims BT
13/03/2007
With a 50% market share of the UK WAN market and an 18% share of the UK LAN market, BT is a key IP infrastructure player. So when it claims that 60% of its WAN customers are on the journey to a unified comms-ready infrastructure, we’d all better sit-up and listen
View Now
Skype launches Skype Pro
20/02/2007
Using Skype Pro, Skype's new Internet communications package, customers paying 2 Euros per month* can call domestic landlines in 15 countries in Europe for free as well as take advantage of other premium Skype features
View Now
Contact centre software companies combine
15/02/2007
Verint Systems and Witness Systems have entered into a definitive agreement under which Verint will acquire Witness for $27.50 per share in cash
View Now
Orange Business Services and Alcatel-Lucent announce IP partnership
14/02/2007
Global agreement centred around Business telephony services, IP VPNs, Fixed-mobile convergence solutions, Unified Communication software applications and Contact centres with multimedia traffic processing
View Now
Mobiboo Dashboard introduces new business tariffs
14/02/2007
Using Mobiboo Dashboard from Mobiboo, business users can make unlimited calls for 12 months to 01 or 02 UK landlines, to freephone 0800 numbers, and to tovo mobile phones for £89.95 per annum. Mobiboo' home service costs just £39.95 per annum
View Now
The top three myths about VoIP
05/02/2007
Ian Cummins of Network Instruments explains why VoIP is not always as it appears to be
View Now
Top tips for moving to IP-PBX
01/02/2007
What should you consider before moving to an IP-PBX and how do you choose the solution that's right for your business? Steve Frost, Market Manager for Unified Communications Cisco Systems UK&I gives a few pointers
View Now
Internet telephony services - Know the security considerations
31/01/2007
Thinking of switching to IP telephony (VoIP) services? Microsoft offers some security advice
View Now
Microsoft launches Windows Vista and Microsoft Office 2007
30/01/2007
Launched today, the new Windows Vista™ operating system and Microsoft® Office 2007 promises a new era in personal computing
View Now
Mywebcalls Joins XConnect
30/01/2007
UK residential and business VoIP service provider mywebcalls, part of Telecomplete, has announced its membership of the XConnect Global Alliance, a leading neutral, settlement-free VoIP peering federation.
View Now
Nortel and Microsoft CEOs outline Unified Comms Vision
17/01/2007
Microsoft CEO Steve Ballmer and Nortel CEO and President Mike Zafirovski announced a joint road map to deliver their shared vision for unified communications
View Now
BT reaches 1 million VoIP customers milestone
16/01/2007
BT claims to have more than one million registered consumer customers for its Voice over Internet Protocol (VoIP) services, BT Broadband Talk and BT Softphone, representing more than a third of BT’s consumer broadband base
View Now
Top reasons to use a Hosted Dialler Solution
16/01/2007
Dave Fricker of TouchStar Software cites several reasons why call centre owners chould consider a hosted dialler solution
View Now
VoIP Unlimited announces Vegastream interoperability
16/01/2007
VoIP Unlimited, a Dorset-based provider of SIP based telephony services, announces interoperability with Vegastream SIP gateway devices
View Now
Apple announces the iPhone
10/01/2007
The iPhone combines three products - a mobile phone, a widescreen iPod® with touch controls, and an Internet communications device with desktop-class email, web browsing, searching and maps into one small and lightweight handheld device.
View Now
Truphone secures funding for Mobile VoIP development
01/01/2007
Mobile Internet Network Operator Truphone has announced a funding round of £12.5 million
View Now
Cable & Wireless Selects InfoVista
01/01/2007
Cable & Wireless has deployed InfoVista's VistaInsight software as part of a managed service to deliver web-based reporting on server performance for a leading financial management and advisory company
View Now
Ten tips for organisations considering a switch to VoIP
01/01/2007
Maria Goggin of Net Services offers ten tips for IT Directors considering a switch to VoIP
View Now
SIPMerge for Microsoft Exchange Server 2007 from POST CTI
01/01/2007
POST CTI has released SIPMerge as well as comprehensive PBX integration services that will enable the integration of Microsoft Exchange Server 2007 with existing telephony infrastructure. SIPMerge will provide seamless remote voice access of key Exchange Server functions including calendar control, contacts lookup, email and Outlook-integrated voicemail.
View Now
Vodafone launches home broadband
01/01/2007
Vodafone At Home, Vodafone UK's new premium broadband service, is now commercially available
View Now
Microsoft Unveils Desktop VoIP Solution
01/01/2007
Microsoft’s new enterprise voice communications server, Microsoft Office Communications Server 2007, will allow companies to integrate VoIP into existing telephony infrastructure without expensive network overhauls and enable employees to launch phone calls from 2007 Microsoft Office applications by simply clicking on colleagues’ names to determine their availability and initiate person-to-person or multiparty calls
View Now
Skype announces new SkypeOut pricing strategy
01/01/2007
Following its December announcement of an unlimited calling plan for U.S. and Canadian consumers that provides twelve months of unlimited calls to any phone, Skype is announcing a new pricing structure for SkypeOut™ worldwide. Skype’s new pricing structure will include a connection fee of 0–0.039 euros per call (exclusive of VAT) effective from 13.00 CET, January 18th 2007
View Now
3's X-Series heralds new era in mobile internet
01/01/2007
Users of X-Series mobiles from 3 can make unlimited calls using Skype, watch their home television using Sling, access their home PC remotely using Orb and have access to the best of internet and messaging services from Yahoo!, Windows Live Messenger and Google
View Now
Top tips for resellers deploying VoIP Services
01/01/2007
Steve Bieniek of VoIP Unlimited offers several tips for resellers deploying VoIP Trunking services
View Now
Ipanema Launches Application Quality Score
19/11/2006
Application Quality Score (AQS) from Ipanema Technologies provides a universal indicator of application performance over the WAN. The AQS is a universal and simple indicator of the network's contribution to application performance. It is similar in philosophy to ITU's E-Model, which allows computing the network contribution to VoIP quality using the Mean Opinion Score (MOS).
View Now
Vonage reports rapid uptake of VoIP services in UK
01/11/2006
VoIPdecisions speaks to Vonage UK Managing Director Kerry Ritz about what has driven the company’s success
View Now
4Snewcom showcases world's smallest IP-PBX on a Mac mini
01/11/2006
German-based 4Snewcom launched blue4S, an IP-PBX housed in specially painted blue Mac minis, at VON Europe (November 6th). Interoperability with snom phones was also demonstrated
View Now
VoIP Unlimited targets IP-PBX customers with VoIP service
01/11/2006
VoIP Unlimited has successfully completed the interoperability testing of its VoIP service with IP PBX products from AYC. Testing with IP-PBX products from Shoretel, Aastra and Zultys is expected to be completed soon.
View Now
Make SkypeOut calls from your Asterisk box with ChanSkype
01/11/2006
ChanSkype claims to be the world's first Skype channel driver for the Asterisk Open Source PBX. Using ChanSkype, phone users can dial Skype contacts using the speed dial feature on their regular phone, and use the Skype network from their mobile phone, or even from a telephone kiosk
Go Now
Aculab launches PCI Express VoIP card
01/11/2006
Prosody X PCIe is a new VoIP media processing platform designed for high volume SME usage. Aculab believes that the product, which uses the popular PCI Express form factor, delivers a lower cost per voice channel when compared with competitive products
View Now
Mitel extends mobility solutions portfolio
01/10/2006
Mitel has launched a range of enhanced enterprise mobility solutions targeted at SMEs. The portfolio includes: Quick Conference, a conferencing solution that scales up to 32 participants, an enhanced Teleworker solution with collaboration and unified communications applications, and Mobile Extension, which extends the availability of PBX features and functionality to mobiles, homes or wireless device
View Now
Aspect develops new dynamic help option for Internet customers
01/10/2006
Aspect Software has invented a new technology that enables organisations to determine when Internet-browsing customers should be provided live agent assistance and evaluate if agents are available. If agents are available, customers are presented with a ‘help’ option on-screen
View Now
VoIP specialists merge
01/10/2006
Telinet and RGT have merged to create a new group focused on emerging IP telephony opportunities. The new group, to be known as Telinet, has already announced plans to launch a solution that will allow existing PBXs to be VoIP-enabled.
View Now
Making the switch
01/10/2006
How can your business justify making the move to VoIP? VoIPdecisions believes that the business case for switching to VoIP can be made in four key areas: cost savings, simplified administration and service access, richer communications, and location-independent working
View Now
Orange launches mobile VoIP service
01/10/2006
The Orange Unique Phone is a new consumer fixed-mobile convergence service that offers one phone, one number, one address book and one bill (for mobile, broadband and fixed line). At home, the Unique Phone connects in WiFi mode to the Orange Livebox (with calls routed via the Internet). Outside the home, Unique phone works like a standard mobile, with calls routed via the mobile network. The service provides unlimited free calls at home to Orange mobiles and landlines from home
View Now
BT reduces business broadband voice rates
01/10/2006
Small businesses in the UK can now make international calls for a maximum of just 20p for up to an hour to most major destinations, with the launch of BT’s latest Business Broadband Voice tariffs.
View Now
Aspect-Microsoft Alliance recognised with Product Line Strategy Award
02/09/2006
Frost & Sullivan has awarded Aspect Software the 2008 North American Product Line Strategy Award for thought leadership for its Unified Communications for the Contact Center strategy
View Now
Kilkenny Council extends collaborative working
01/08/2006
Kilkenny County Council in Ireland has introduced an Alcatel IP telephony solution to enable greater collaboration between its offices and borough council sites. The installation, which involved linking several sites of varying sizes with VoIP, was carried out by NextiraOne
View Now
LignUp extends its funding
01/08/2006
Converged communications specialist LignUp Corporation has closed a $9.8 million Series B funding round. The funding will be used to enhance the LignUp platform, for company expansion and for customer support
View Now
BT to launch enterprise version of BT Fusion
01/08/2006
Following last year’s launch of BT Fusion, a fixed-mobile phone service for consumers and small businesses, BT has announced plans to launch a similar service for large businesses and multi-national corporates in 2007. The new service will utilise Wi-Fi as the interface to the fixed network in key locations such as the office, home, and BT Openzone hotspots
View Now
Microsoft unveils a new Unified Communications vision
01/08/2006
Microsoft Office system 2007 brings together voice, conferencing, IM and collaboration technologies to deliver a new enterprise communications vision for the company. Find out more about Microsoft Office Communications Server 2007, Microsoft Exchange Server 2007 unified messaging, Microsoft Office Communicator 2007, Microsoft Office Live Meeting and other new Microsoft UC products
View Now
Gradwell offers nationwide BT telephone number portability
01/08/2006
BT customers anywhere within the UK can now switch to Gradwell's VoIP service and keep their existing phone numbers. Find out more about Gradwell’s nationwide number portability programme
View Now
The SwyxWare IP Telephony portfolio grows
01/08/2006
Swyx has extended its SwyxWare range of software-based 'business-class' IP telephony products. The new products will improve resilience, security and functionality, allowing larger organisations to fully converge their voice and IT infrastructures
View Now
ntl:Telewest Business unveils IP Multimedia service
01/07/2006
ntl:Telewest Business has launched a new range of communication services that integrates video calls, phone calls, voicemail, email and the presence-based benefits of instant messaging into a online working environment.
View Now
Citel to list on AIM
01/07/2006
Citel plc, a UK-based provider of business VoIP solutions, is listing on the AIM market. View the company’s prospectus.
Download Now
Vonage's troubled IPO
01/07/2006
News that trading in Vonage shares was off to a shaky start has been replaced with speculation of recriminations and possible lawsuits. The Vole asks three industry experts whether Vonage’s problems will knock overall market confidence in VoIP suppliers.
View Now
How VoIP has boosted the phone business
01/05/2006
In September 2005, The Economist magazine declared 'the Internet had killed the phone business'; and it's a statement that's been widely accepted as true. Looking at VoIP in a different light, however, it's easy to make a case for exactly the opposite
View Now
Looking at contact centre VoIP?
01/05/2006
Read Aspect Software’s nine top tips for introducing VoIP into your contact centre
View Now
ATC launches fully managed end-to-end VoIP solution
01/05/2006
According to ATC, SiNET is the UK’s first hosted VoIP service aimed at SMEs and multi site organisations that’s managed end-to-end - with ATC taking ownership of every aspect of the solution. Read VoIPdecisions interview with Alex Tupman, ATC’s Group Chief Executive Officer.
View Now
Skype Unveils Small Business Solution
01/04/2006
Skype for Business expands existing Skype small business offerings to include: the Skype for Business Web site (a resource dedicated to business support); new Skype hardware from Plantronics; and new features in the Skype for Business Control Panel (formerly named Skype Groups) to simplify management of grouped users and pre-paid services
View Now
Preparing for Change
01/04/2006
Everyone knows convergence will dramatically transform the way we buy communications services. But what happens on the demand side of the equation? How should companies re-structure as business processes change? Read Nick Booth’s article
View Now
Are you ready for VoIP?
01/04/2006
Businesses are turning to VoIP in droves - not only to cut call costs but also to simplify network administration and service access, create richer corporate communications and enable location-independent working. But how do organisations know when they are ready for VoIP? And how do they optimise their networks for call quality when it has been installed?
View Now
Is SONA on your radar?
01/03/2006
In the late 90s, Cisco’s next generation architecture for converged voice, video and data convergence (AVVID) defined a new role for voice services within an integrated, multimedia world. Now AVVID has become part of a bigger model, the Cisco Service-Oriented Network Architecture (SONA) - a new initiative that confirms the company’s commitment to service-oriented architectures. So what is the significance of SONA for developers of voice services and enterprise network owners? VoIPdecisions asked Cisco’s Phil Dean
View Now
If I email you today will you know who I am when I phone tomorrow?
20/01/2006
Organisations that provide multi channel choice must also manage customers consistently across all available channels believes Aspect Software’s Isabel Montesdeoca
View Now
Top tips for SMEs adopting VoIP
01/01/2006
According to recent BT research, 30 percent of UK SMEs are already using Voice over IP within their businesses, with a further 19 per cent expected to start doing so by 2008. Howard Hines, BT Global Services, advises SMEs on what to consider when deploying a VoIP solution
View Now
Finding a way through the VoIP maze
01/01/2006
VoIPdecisions explains why market education will be critical to market development
View Now
It's telecoms, but not as we know it
01/01/2006
With Dixons, eBay, Sky and Google all recently launching Internet-based phone services, it seems that companies from every field are after a slice of the telecoms action. VoIPdecisions explains how new VoIP services will change the way we use our humble desktop phones – forever
View Now
How will Ofcom's VoIP approach impact business services?
01/01/2006
On 22nd February 2006, Ofcom detailed its approach to consumer and SME VoIP services in a new consultation document. ITSPA, the UK’s Internet Telephony Services Providers Association, responded cautiously to the document, welcoming Ofcom’s continued positive commitment to VoIP development of VoIP and applauding its focus on the needs of the consumer. But could excessive regulation stifle the sector and ultimately limit power of choice for consumers and small businesses?
View Now
VoIP to boost SME call centre market says Saiph
01/01/2006
The market for small call centres to services small businesses is starting to grow and the key to that growth — and what will make it work — is, of course, IP claims Nick Razey of Saiph Broadband
View Now
Security considerations for VoIP systems
01/01/2006
The US National Institute of Standards and Technology details its VoIP concerns
Download Now
Will consumer demand ultimately push businesses down the VoIP path?
01/12/2005
Will the growth in VoIP-enabled households push businesses down the VoIP path in order to satisfy the growing demand for multi channel communication options?
View Now
Skype vs Info-Tech. Skype fights back
01/12/2005
What's Skype's response to the Info-Tech press release that claimed corporates should ban Skype usage immediately? How popular are Skype Out and Skype Groups in the corporate sector? And to what degree will Skype help eBay push into the business market beyond just telephony? VoIPdecisions asks Skype's Kat James
View Now
BT addresses the big question
01/12/2005
VoIPdecisions asks Steve Masters, BT’s General Manager, IP Infrastructure Chapter about how the company plans to address the threat it faces from Skype and other internet telephony players
View Now
Mitel makes its hosted play
01/12/2005
VoIPdecisions speaks to Campbell Williams, Mitel’s Head of Solutions Marketing, about the company’s plans in the IP Centrex market. Read about how Mitel plans to extend IP Centrex to the comms reseller community
View Now
Microsoft: Where is it going with VOIP?
01/11/2005
What ambitions does Microsoft have in the enterprise telephony market? Read our interview with Microsoft's Michael Finn, Product Manager for Enhanced VOIP Services
View Now
VOIPSA calls time on fraud
01/11/2005
Issued October 24th 2005, the VoIP Security Alliance’s (VOIPSA’s) VoIP Security Threat Taxonomy provides both a categorisation of VoIP security threats, and a framework that end users, technology suppliers, carriers and public bodies can use to assess and quantify risk, regulate the industry and more. VOIPSA’s work paints a stark picture of the future threats facing VoIP users: one where Internet crime becomes increasingly automated, and where Internet criminals learn new tricks from the fraudsters that have conned billions out of telecom operators and mobile phone users. Read more about how VOIPSA believes that the industry can collectively beat VoIP fraudsters
View Now
Safe as Voices
01/07/2005
As VoIP comes to dominate the telephony world, experts fear that telephony networks will be subject to similar cyber attacks as data networks. Find out what those security dangers may look like - and what leading developers are doing to protect your networks
View Now
Strategy &Technology reaps the benefits of VoIP service
01/07/2005
Strategy & Technology, a supplier of digital TV delivery software, has signed up to Gradwell’s VoIP service. Read how it has benefited from high quality communications, low start-up costs and low calling costs - and how its 10 staff and network of teleworkers have benefited from a range of feature-rich services
View Now
Future Present
01/07/2005
VoIP is bringing the applications of the future to business today. Read how video conferencing, ‘one number’, multi-channel contact centre, web collaboration, presence and other advanced VoIP applications are set to change the face of business communications
View Now
Yahoo! purchases Dialpad Communications
01/07/2005
There’s unease within the telco community as major Internet consumer and business services companies prepare their assault on the telephony space. AOL and Yahoo! were first. Speculation is rife that others, possibly Google and MSN, will follow. We asked a couple of leading VolP service providers what they make of it all. Click here to find out what they said and to read more about Yahoo!’s acquisition of Dialpad. For the official line on the Yahoo! purchase of VoIP specialist Dialpad Communications
View Now
5 Reasons why Teleworking makes Sound Business Sense
01/05/2005
Brother’s research amongst 2000 UK teleworkers has come up with five good reasons why a more flexible approach to the traditional office ‘9 to 5’ makes great commercial sense
View Now
Beware the VoIP Hacker
01/05/2005
Fraudsters have made a killing by breaching the security systems and procedures used on traditional fixed line and mobile networks. Hackers have wreaked havoc on IP data networks. Now they’re threatening to turn their attention to VoIP networks. What should you be doing to ensure security and privacy? Read our article on VoIP Security by clicking here. Find out about the newly-formed VoIP Security Alliance (VoIPSA)
View Now
Code of Practice for UK VoIP Services Launched
01/05/2005
In March 2005, the Internet Telephony Service Provider Association (ITSPA) launched version one of its code of practice. What are its main recommendations? How will you be affected as a VoIP user?
Go Now
Speech Recognition Takes Off
01/05/2005
Gartner indicates strong growth in the speech recognition market, with the focus moving from stand-alone solutions to enterprise-wide shared resources. Get more details on both Gartner’s Market Statistics: Speech Recognition Telephony Software, Worldwide, 2004 (Preliminary) study and its Market Forecast: Voice Response System, Worldwide, 1998-2008 study.
View Now
Mobile VoIP: Too Good to be True?
01/05/2005
It already promises to be this year's must-have executive toy. The Wi-Fi cellular phone is a cellular phone when on the move and a Wi-Fi handset when in the office. In other words, one number contactability wherever you are. And it's intelligent enough when it's in the office to provide all the features of a desk phone but without the high mobile calling costs. VoIPdecisions examines the Mobile VoIP phenomenon and asks whether there's more than one viable approach to fixed-mobile convergence
View Now
One Network or Two?
01/05/2005
It’s been generally accepted that convergence under IP will lead to voice and data traffic being carried side-by-side on a single corporate IP network. Now that assumption is being questioned. VoIPdecisions looks at security issues, performance concerns and the world of Virtual LANs and asks ‘Is network convergence the answer?’
View Now
CRM in the VoIP Era
01/05/2005
VoIP has been relatively slow to take off in customer contact centres - but that’s set to change. As the technology matures, VoIP-enabled applications look set to help companies improve agent productivity and be more ‘agile’ in meeting customer demands. Read our article on how VoIP can cut costs, enable virtual contact centres and home working, and make possible exciting new services such as stereo call recording and web collaboration.
View Now
Is 'Naked DSL' the Key to unlocking the Broadband Telephony market?
01/05/2005
The Vole hears that the Internet Telephony Service Provider Association (ITSPA) is to submit a formal request for the establishment of ‘Naked DSL’ services in the UK within months. Looking at the profound effect that Naked DSL has had on the development of the independent VoIP service provider sector in Norway in particular, ITSPA argues it’s exactly what’s needed to kick start Voice over Broadband services in the UK.
View Now
Latest Additions To This Site
2008 ITSPA Awards celebrates the best in VoIP and Unified Communications - 08/11/2008
South East Water invests in Next Generation network - 04/11/2008
The Association of Science Education deploys Unified Communications solution - 04/11/2008
Daily VoIP News
In the News: Enterprise VoIP Use Nears 50 Percent, AudioCodes Goes HD - 06/11/2008 ( VoIP News )
Wednesday Links: Fierce 15, VoIP Revolution - 05/11/2008 ( VoIP News )
View All Daily VoIP News
VoIPdecisions Newsletter
Subscribe for free to future issues
